Cal Water Tue, 11 Feb 2025 22:14:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 Cal Water Partners with Walmart to Expand Payment Options for Customers https://www.calwater.com/latest-news/walmart-cal-water-2025-02/ Tue, 11 Feb 2025 22:14:55 +0000 https://www.calwater.com/?post_type=latest-news&p=25582 To better support customers who prefer to pay their bills in person with cash or debit cards, Cal Water has partnered with Walmart to enable these customers to pay their water bills at Walmart Bill Pay service counters nationwide at no additional cost. With Walmart Bill Pay, Cal Water customers have a new option to ... Read more

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To better support customers who prefer to pay their bills in person with cash or debit cards, Cal Water has partnered with Walmart to enable these customers to pay their water bills at Walmart Bill Pay service counters nationwide at no additional cost.

With Walmart Bill Pay, Cal Water customers have a new option to pay in person using cash or debit cards at any Walmart location that offers bill payment services, with extended hours including nights and weekends to fit customers' busy schedules. Bill payments are posted in near real time, so customers' accounts stay current.

"As we continuously strive to enhance service for our customers, we are pleased to offer Walmart Bill Pay to provide cash- and debit card-paying customers another convenient option," said Marty Kropelnicki, Cal Water Chairman and CEO. "This is just one part of our promise to provide quality, service, and value to our customers."

To use Walmart Bill Pay, customers should visit Walmart's MoneyCenter or Customer Service Desk. Customers will need their Cal Water account number and should ask the Walmart associate to use Walmart Bill Pay same-day processing. There is no added fee to use Walmart Bill Pay.

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New Infrastructure Upgrades Begin in Visalia https://www.calwater.com/latest-news/new-infrastructure-visalia_2025-02/ Mon, 03 Feb 2025 18:18:40 +0000 https://www.calwater.com/?post_type=latest-news&p=25552 Construction is underway on a water infrastructure project that will upgrade and improve water supply reliability and fire protection in Visalia. Cal Water is adding a sixth water storage tank and booster station to its system, which will help augment water supply as residential growth continues in northeast Visalia. Construction on the one-million-gallon tank is ... Read more

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Construction is underway on a water infrastructure project that will upgrade and improve water supply reliability and fire protection in Visalia.

Cal Water is adding a sixth water storage tank and booster station to its system, which will help augment water supply as residential growth continues in northeast Visalia. Construction on the one-million-gallon tank is expected to be completed and fully operational by October.

"Infrastructure improvements like this help Cal Water maintain a reliable water supply for both everyday and emergency needs," said Stephen Johnson, Cal Water's Visalia District Manager, noting that Cal Water also recently completed work on a 975,000-gallon water storage tank and booster station in downtown Visalia. That project was a major expansion of the system's capacity to provide water amid the peak demands of summer. "It's part of our commitment to delivering quality, service, and value to Visalia residents and businesses."

This new tank is being built on a two-acre site along McAuliff Street, by an existing well that Cal Water previously installed to increase water supply in step with residential growth in east Visalia. The site has more than enough room for another tank, as water demands increase in the future, Johnson said.

Most of the work is being done between 7:30 a.m. and 4 p.m., Monday through Friday, with no traffic issues anticipated during construction.

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Sunnyvale Infrastructure Upgrade Nears Completion https://www.calwater.com/latest-news/sunnyvale-infrastructure-upgrade_2025-02/ Mon, 03 Feb 2025 18:10:41 +0000 https://www.calwater.com/?post_type=latest-news&p=25551 Cal Water is nearing completion of a water infrastructure upgrade that will benefit water supply reliability and fire protection in Sunnyvale. Cal Water crews are working to finish installation of the final 1,560 feet of the 4,430 feet of new water main. Currently, crews are working on Eleanor Way, having completed installation of the first ... Read more

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Cal Water is nearing completion of a water infrastructure upgrade that will benefit water supply reliability and fire protection in Sunnyvale.

Cal Water crews are working to finish installation of the final 1,560 feet of the 4,430 feet of new water main. Currently, crews are working on Eleanor Way, having completed installation of the first 2,870 feet of water main on S. Wolfe Road last year.

“Infrastructure improvements like these help Cal Water maintain a reliable water supply for both everyday and emergency needs and enable us to keep providing quality, service, and value to our customers,” said Dawn Smithson, Los Altos Suburban District Manager.

Work continues on Eleanor Way Monday through Friday between 7:30 a.m. and 4:30 p.m., and is expected to be completed in March. Temporary asphalt will be applied until permanent paving is completed, which can be up to 30 days after project completion. Paving will begin in mid-February.

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Infrastructure Upgrade to Improve Supply Reliability and Water Quality with PFAS Treatment in Chico https://www.calwater.com/latest-news/chicoinfrast-pfas-0125/ Thu, 30 Jan 2025 22:09:25 +0000 https://www.calwater.com/?post_type=latest-news&p=25542 Cal Water will begin installing treatment on a Chico well to meet the U.S. Environmental Protection Agency's (EPA) adoption of a new National Primary Drinking Water Regulation for certain per- and polyfluoroalkyl substances (PFAS). Construction is scheduled to begin in February and be completed this summer, well in advance of the five-year deadline that utilities ... Read more

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Cal Water will begin installing treatment on a Chico well to meet the U.S. Environmental Protection Agency's (EPA) adoption of a new National Primary Drinking Water Regulation for certain per- and polyfluoroalkyl substances (PFAS). Construction is scheduled to begin in February and be completed this summer, well in advance of the five-year deadline that utilities were given by the EPA in April 2024 to comply with the new regulation for these PFAS.

Crews will install granular-activated carbon treatment equipment and associated site piping at an existing well site in southern Chico that has been offline, where another constituent, carbon tetrachloride (CTC), was detected. The equipment will treat for both constituents, allowing Cal Water to bring the well back online.

"Our team is hard at work to bring any affected sources into compliance with the new maximum contaminant levels (MCLs) for these PFAS sooner than required because, above all, protecting our customers' health and safety is our highest priority," said Evan Markey, District Manager of Cal Water's Chico District. "This improvement will enhance water quality, along with supply and system reliability for both everyday and emergency needs."

Generally, PFAS are manmade compounds that are found in a number of everyday products; these compounds are soluble in water and can travel long distances. Under the new PFAS regulation, EPA established maximum contaminant levels (MCL) of 4 parts per trillion (ppt) for both PFOA and PFOS; MCLs of 10 ppt for PFHxS, PFNA, and GenX; and a combined Hazard Index of 1.0 for PFBS, PFHxS, PFNA, and GenX. Under the new PFAS regulation, water utilities across the country are required to monitor for these PFAS by 2027, and impacted water systems must comply with the MCLs and Hazard Index by 2029.

Cal Water regularly assesses the water quality of its existing supply sources and began monitoring all of its active water sources for these PFAS prior to the EPA ruling, Markey said. As a result, Cal Water is well-positioned to treat any water sources needed across Chico within the compliance timeframe, he added.

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Rafael Molina Named District Manager for Bakersfield https://www.calwater.com/latest-news/molina-dm-25/ Thu, 30 Jan 2025 00:27:28 +0000 https://www.calwater.com/?post_type=latest-news&p=25529 Rafael Molina has been selected as the new District Manager of Cal Water's Bakersfield operations. He succeeds Tammy Johnson, who has taken another position overseeing all southern California districts within the company. Molina has been with Cal Water for nearly 10 years and has extensive hands-on knowledge of district operations and water systems. He started ... Read more

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Rafael Molina has been selected as the new District Manager of Cal Water's Bakersfield operations. He succeeds Tammy Johnson, who has taken another position overseeing all southern California districts within the company.

Molina has been with Cal Water for nearly 10 years and has extensive hands-on knowledge of district operations and water systems. He started his Cal Water career in the Bakersfield District in 2015 and has 18 years in the water industry. He has held other positions including Superintendent and Assistant District Manager.

"Rafael is a natural-born leader and a great Bakersfield community partner," said Johnson, Director of Field Operations, Southern Region. "He will lead the team working to make sure our Bakersfield District customers continue to receive the same excellent quality, service, and value they have come to expect and deserve."

Molina holds Water Treatment Grade Two and Water Distribution Grade Five certifications from the State Water Resources Control Board and a bachelor's degree in business administration from Purdue University.

District Manager of Cal Water's Bakersfield operations: Rafael Molina

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Beyond a Season of Service in Our Communities https://www.calwater.com/latest-news/beyond-a-season-of-service-in-our-communities/ Mon, 27 Jan 2025 20:12:13 +0000 https://www.calwater.com/?post_type=latest-news&p=25521 by Shannon DeanSenior VP, Customer Service & Chief Sustainability Officer In all of the communities Cal Water serves across California, we are dedicated to being more than just a provider of safe, clean, and reliable water. We're ingrained in the fabric of our communities, striving to elevate the quality of life for everyone we serve. ... Read more

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by Shannon Dean
Senior VP, Customer Service & Chief Sustainability Officer

In all of the communities Cal Water serves across California, we are dedicated to being more than just a provider of safe, clean, and reliable water. We're ingrained in the fabric of our communities, striving to elevate the quality of life for everyone we serve. We're incredibly proud of the difference we've made through initiatives such as our firefighter grants, college scholarships, customer assistance programs, and numerous local partnerships.

California Water Service volunteers


In 2024, we invested in the future leaders of our communities by awarding $80,000 in college scholarships to 12 exceptional students across our service areas. These bright individuals, many of whom are the first in their families to attend college, are pursuing a wide range of academic disciplines, from cutting-edge fields like artificial intelligence to vital areas like neuroscience.

Additionally, our long-standing commitment to supporting local fire departments continued with the sixth annual Firefighter Grant Program. In 2024, we awarded more than $175,000 to seven fire departments across our operating footprint. Some of the recipients included the Marysville Fire Department, to refurbish a four-story training tower that is in dire need of repairs so that it can continue to serve as a training resource for the region, and the Sunnyvale Fire Department, for specialized wildland firefighting personal protective equipment that helps protect firefighters against the unpredictable and extreme conditions they encounter when responding to wildfires.

These grants go beyond life-saving equipment. The Redondo Beach Fire Department, another 2024 recipient, sought funding to support a mental wellness coaching and training mobile app. This gives their firefighters access to highly trained coaches to help them manage high levels of stress.

Providing access to safe, clean, and reliable water for all our customers remains our core focus. Knowing some customers have difficulty making ends meet, we continue to offer a range of flexible payment options for customers, including interest- and penalty-free payment plans and extensions, and our Customer Assistance Program for qualifying low-income households.

Beyond financial support, we actively participate in community events and initiatives. For example, during our formally dubbed “Season of Service” over the holidays, we participated in our 35th annual Operation Gobble program in Salinas and King City, providing $12,000 in donations and $8,600 in Butterball turkey gift certificates so families in need could enjoy a holiday meal. In our East Los Angeles, Rancho Dominguez, and Westlake districts, we sponsored local events that saw a total of almost 3,900 turkeys, hams, and/or meals distributed to southern California families. We also had our annual Operation Santa Claus in King City, which helped bring toys and holiday cheer to about 500 families, and employees volunteered at food pantries in Visalia and Bakersfield.

Our reimagined environmental education program, Tap Into Learning, provided several opportunities for students across the state to learn more about the importance of water conservation. In 2024, we awarded three classrooms field trips to California Academy of Sciences, Scout Island, and Aquarium of the Pacific as part of our Aqua Adventures segment of the program.

Cal Water districts across our service areas demonstrated their commitment to their local communities and organizations close to employees' hearts through a variety of programs and events in 2024, especially during our Season of Service. More than just donating money, our employees volunteered a helping hand to organizations such as Food Bank for Monterey County, Golden Empire Gleaners in Bakersfield, Rotary District 5280 Foundation in Carson, and Happy Hollow Park & Zoo in San Jose.

At Cal Water, while our primary focus remains providing safe, clean, reliable water to our customers, our commitment to our communities expands beyond that. It means investing in our collective well-being, supporting those in need, and building a brighter future together. We're honored to serve our communities and look forward to continuing this important work in 2025.

2025 has been off to a difficult start for many Californians due to devastating fires in the Los Angeles area. Our hearts break for the communities and residents severely impacted by this tragedy, and we are contributing $100,000 to support relief efforts during this time:

  • $25,000 to the California Fire Foundation, which supports firefighters, victims of fire, and families of fallen firefighters.
  • $25,000 to World Central Kitchen, which provides meals in response to humanitarian, climate, and community crises.
  • $25,000 to the American Red Cross, to assist people affected by this disaster.
  • $25,000 divided evenly between the Pasadena Humane Society and Los Angeles SPCA, to assist with animal care and services needed in the wake of the fires.

Beyond these donations, the company is increasing our employee match to these organizations as part of our employee contribution matching program. All of these contributions are from the company's philanthropic giving program and do not affect customers' rates. Our thoughts remain with everyone who has been affected by these wildfires and the first responders protecting these communities.

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CPUC Grants Postponement of Cost of Capital Application https://www.calwater.com/latest-news/2025-0115-cpuc-grants-postponement-of-cost-of-capital-application/ Wed, 15 Jan 2025 13:45:00 +0000 https://www.calwater.com/?post_type=latest-news&p=25469 The California Public Utilities Commission (CPUC) has granted the request of Cal Water and three other utilities to postpone their Cost of Capital applications from May 1, 2025 to May 1, 2026. The decision effectively maintains the current 10.27% return on equity (ROE) and 4.23% cost of debt for Cal Water, with a capital structure ... Read more

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The California Public Utilities Commission (CPUC) has granted the request of Cal Water and three other utilities to postpone their Cost of Capital applications from May 1, 2025 to May 1, 2026. The decision effectively maintains the current 10.27% return on equity (ROE) and 4.23% cost of debt for Cal Water, with a capital structure of 53.40% common equity and 46.60% long-term debt, and an authorized rate of return of 7.46%.

The CPUC also reauthorized the Water Cost of Capital Mechanism (WCCM). Among other provisions, the WCCM automatically adjusts the rate of return when the Moody's Utilities Bond Index fluctuates between Cost of Capital applications. The ROE will remain 10.27% through Dec. 31, 2026, unless the WCCM is triggered when next measured on Sept. 30, 2025. If a change in the ROE is required, it would become effective on Jan. 1, 2026.

"We appreciate the CPUC's agreement to grant us an additional one-year extension on our Cost of Capital proceeding," said Martin A. Kropelnicki, Chairman and CEO. "There are several ongoing water utility rate cases currently before the CPUC, including our 2024 General Rate Case and Infrastructure Improvement Plan, that require the resources of staff, the utilities, and other parties to the proceeding. The extension will help manage this workload and also help reduce the frequency of rate changes for our customers."

This news release contains forward-looking statements within the meaning established by the Private Securities Litigation Reform Act of 1995 (PSLRA). The forward-looking statements are intended to qualify under provisions of the federal securities laws for "safe harbor" treatment established by the PSLRA. Forward-looking statements in this news release are based on currently available information, expectations, estimates, assumptions and projections, and our management's beliefs, assumptions, judgments and expectations about us, the water utility industry and general economic conditions. These statements are not statements of historical fact. When used in our documents, statements that are not historical in nature, including words like will, would, expects, intends, plans, believes, may, could, estimates, assumes, anticipates, projects, progress, predicts, hopes, targets, forecasts, should, seeks, commits, maintains or variations of these words or similar expressions are intended to identify forward-looking statements. Examples of forward-looking statements in this news release include, but are not limited to, statements describing Cal Water's authorized return on equity, cost of debt, rate of return and capital structure. Forward-looking statements are not guarantees of future performance. They are based on numerous assumptions that we believe are reasonable but are subject to uncertainty and risks. Actual results may vary materially from what is contained in a forward-looking statement. Factors that may cause actual results to be different than those expected or anticipated include, but are not limited to: governmental and regulatory commissions' decisions; consequences of eminent domain actions relating to our water systems; changes in regulatory commissions' policies and procedures; the outcome and timeliness of regulatory commissions' actions concerning rate relief and other actions; changes in water quality standards; changes in environmental compliance and water quality requirements; electric power interruptions; the impact of opposition to rate increases; our ability to recover costs; availability of water supplies; issues with the implementation, maintenance or security of our information technology systems; civil disturbances or terrorist threats or acts; the adequacy of our efforts to mitigate physical and cyber security risks and threats; the ability of our enterprise risk management processes to identify or address risks adequately; changes in customer water use patterns and the effects of conservation; the impact of weather, climate change, natural disasters, and actual or threatened public health emergencies; the impact of market conditions and volatility on unrealized gains or losses on our operating results; risks associated with expanding our business and operations geographically; and other risks and unforeseen events described in our Securities and Exchange Commission (SEC) filings. In light of these risks, uncertainties and assumptions, investors are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this news release. When considering forward-looking statements, you should keep in mind the cautionary statements included in this paragraph, as well as in our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, and other reports filed from time-to-time with the SEC. We are not under any obligation, and we expressly disclaim any obligation to update or alter any forward-looking statements, whether as a result of new information, future events or otherwise.

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$80,000 to Students through College Scholarship Program https://www.calwater.com/latest-news/2025-0113-80000-to-students-through-college-scholarship-program/ Mon, 13 Jan 2025 21:15:00 +0000 https://www.calwater.com/?post_type=latest-news&p=25443 To help improve the quality of life in the communities it serves, California Water Service Group (Group) has opened its 12th annual College Scholarship Program cycle for customers served by its California, Hawaii, New Mexico, and Washington subsidiaries. Eligible customers in any of these service areas or their dependents can apply for part of the ... Read more

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To help improve the quality of life in the communities it serves, California Water Service Group (Group) has opened its 12th annual College Scholarship Program cycle for customers served by its California, Hawaii, New Mexico, and Washington subsidiaries. Eligible customers in any of these service areas or their dependents can apply for part of the $80,000 available this year to offset educational expenses.

Applicants must plan to enroll in a full-time undergraduate study program at an accredited college, university, or vocational-technical school for the 2025-2026 academic year. Four $10,000 grand-prize scholarships will be awarded, along with additional scholarships ranging from $2,500 to $5,000. Scholarships will be awarded based on academic achievement, community service, and financial need.

“With the costs of higher education becoming burdensome and potentially even out of reach for some of the best and brightest students in our communities, providing scholarships to some of these exceptional future leaders is one of my favorite ways to support our customers,” said Martin A. Kropelnicki, Chairman and Chief Executive Officer.

To learn more about the scholarship program or to apply, students should visit learnmore.scholarsapply.org/calwaterscholarships. The application period will close on Thursday, March 27, 2025. Winners will be announced by the end of May.

Group's College Scholarship Program is part of the company's stockholder-funded philanthropic giving program and does not affect customers' rates. The program is administered by Scholarship America, a 501(c)(3) non-profit organization. To date, Group has provided $755,000 in scholarships to students through the program.

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Infrastructure Reliability Upgrade Begins in Chico https://www.calwater.com/latest-news/2024-1219-infrastructure-reliability-upgrade-begins-in-chico/ Thu, 19 Dec 2024 15:36:51 +0000 https://beta.calwater.com/?post_type=latest-news&p=20222 Cal Water is scheduled to begin work on a water infrastructure upgrade next week that will improve water supply reliability and fire protection in central Chico. The project will include installation of 3,300 feet of new 6- and 8-inch water main. "Infrastructure improvements like this help Cal Water maintain a reliable water supply for both ... Read more

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Cal Water is scheduled to begin work on a water infrastructure upgrade next week that will improve water supply reliability and fire protection in central Chico. The project will include installation of 3,300 feet of new 6- and 8-inch water main.

"Infrastructure improvements like this help Cal Water maintain a reliable water supply for both everyday and emergency needs, while also preventing water loss from aging pipes," said Evan Markey, Chico District Manager.

Installation will take place, weather permitting, over the next 10 to 12 weeks on the following streets:

  • Bryant Avenue, between E. 1st Avenue and Hill View Way
  • Downing Avenue between E. 1st Avenue and Palmetto Avenue
  • Downing Avenue and Terrace Lane
  • Palmetto Avenue, southwest of Downing Avenue to northeast of Karen Drive
  • Karen Drive, southeast of Palmetto Avenue

The majority of the work will be performed between 7 a.m. and 5 p.m., Monday through Friday; however, some work may be performed after regular business hours or during the weekends to help alleviate traffic issues. Temporary asphalt will be applied until permanent paving is completed, which can be up to 30 days after project completion.

"We will work hard to minimize any temporary inconvenience to residents in this neighborhood as we make water system improvements that will benefit our community for years to come," Markey said.

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Over $175,000 in Grants Awarded to 7 Fire Departments https://www.calwater.com/latest-news/2024-1219-over-175000-in-grants-awarded-to-7-fire-departments/ Wed, 18 Dec 2024 23:15:00 +0000 https://beta.calwater.com/?post_type=latest-news&p=20224 ​To support local fire departments and their efforts to provide rescue and emergency services, Cal Water today announced it will award more than $175,000 in grants to seven California fire departments as part of the utility's sixth annual Firefighter Grant Program. "As a water provider, we partner closely with fire departments in our service areas, ... Read more

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​To support local fire departments and their efforts to provide rescue and emergency services, Cal Water today announced it will award more than $175,000 in grants to seven California fire departments as part of the utility's sixth annual Firefighter Grant Program.

"As a water provider, we partner closely with fire departments in our service areas, so they have access to a reliable supply of water and pressure to keep our communities safe," said Martin A. Kropelnicki, Cal Water Chairman and CEO. "Beyond that, we proudly support our local first responders, because when lives are at stake and minutes matter, we want to help these heroes putting their lives on the line to protect others to have the equipment and supplies they need."

From refurbishing a regional firefighter training facility to outfitting firefighters with personal protective equipment, the grants are designed to offset costs associated with fire protection efforts, life-saving equipment, and training. The financial support is greatly needed, which has made the program popular since its start in 2019, according to the utility. That's one of the reasons Cal Water has nearly tripled its funding for this critical program.

Cal Water is awarding its 2024 grants to the following departments in its service areas, based on the need for resources to protect citizens or firefighters:

  • Dixon Fire Department, for gear including ballistics helmets and bullet-proof body armor that would protect personnel as they help save lives during active shooter and other violent incidents.
  • Marysville Fire Department, to refurbish a four-story training tower that is in dire need of repairs so that it can continue to serve as a training resource for the region.
  • Northshore Fire Protection District, to replace personal protective equipment that is over a decade old, and to purchase packs that help their firefighters carry fire shelters, water, tools, and medical equipment needed during wildland fires.
  • Redondo Beach Fire Department, for mental wellness coaching and a training app, both of which are intended to help firefighters manage the high levels of stress they experience in their careers.
  • Selma Fire Department, to replace portable radios that allow first responders to provide essential functions and the highest level of health care, and tactical helmets for firefighters to wear when responding to active shooter, violent, or potentially violent incidents.
  • Sunnyvale Fire Department, for specialized wildland firefighting personal protective equipment that helps protect firefighters against the unpredictable and extreme conditions they encounter when responding to wildfires.
  • Willows Fire Department, for a cardiac EKG monitor, which will increase the department's ability to provide a higher level of care for critically ill or injured patients in the community as an Advanced Life Support provider.

The firefighter grants are funded through Cal Water's philanthropic giving program and do not impact customer rates.

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