Cal Water news release

Alivio de la deuda acumulada en la factura del agua durante la pandemia

NoticiasFinancially strapped customers in California with past-due water bills accumulated during the pandemic will soon see relief, as Cal Water has secured funds from the California Water and Wastewater Arrearage Payment Program (Program), administered by the State Water Resources Control Board. Funded by the American Rescue Plan Act, the Program enables water suppliers to apply for financial support on behalf of customers unable to pay their water bills from March 4, 2020 to June 15, 2021.

In late November 2021, Cal Water had requested $20.8 million in relief for customers across its California service areas. The utility received 100 percent of the requested amount and will apply credits to affected customers' accounts within two months. Cal Water plans to notify those receiving credits directly in February.

"While COVID-19 has affected our customers in a number of ways, we are pleased to provide this assistance to those who continue to experience financial hardship," said Martin A. Kropelnicki, President and CEO. "We sincerely thank Congress for making these funds available, the California Legislature and Governor Newsom for establishing this important program, and the State Water Resources Control Board for administering the plan. We are here to support our customers and help relieve some of the stress caused by the pandemic."

This measure is just one step taken by Cal Water to help customers who have been financially affected by the pandemic. Customers with remaining balances that pre-date the pandemic or have accrued after June 15, 2021, can take advantage of Cal Water's interest- and penalty-free payment plans or extensions, subject to certain terms and conditions, helping to prevent them from becoming subject to potential disruptions in water service in the future. Income-eligible customers may also enroll in Cal Water's Customer Assistance Program, which provides qualifying customers with a discount on their monthly service charge.

Este comunicado de prensa incluye declaraciones prospectivas en concordancia con lo establecido por la Ley de Reforma de Litigios sobre Valores Privados de 1995 ("La Ley"). Tales declaraciones intentan tener la protección de lo dispuesto por las leyes de valores federales para los principios de "puerto seguro" establecidos por esta Ley. Dichas declaraciones se basan en información actualmente disponible, expectativas, estimaciones, presunciones y proyecciones y criterios de manejo sobre la Compañía, la industria de servicios públicos del agua y las condiciones económicas generales. Such words as will, would, expects, intends, plans, believes, estimates, assumes, anticipates, projects, predicts, forecasts or variations of such words or similar expressions are intended to identify forward-looking statements. Las declaraciones prospectivas no son garantías de acciones futuras. Las mismas están sujetas a los cambios e incertidumbre de las circunstancias. Los resultados reales pueden variar materialmente del contenido de las declaraciones prospectivas. Factors that may cause a result different than expected or anticipated include, but are not limited to: natural disasters, public health crises, pandemics, epidemics or outbreaks of a contagious disease, such as the outbreak of coronavirus (or COVID‐19), governmental and regulatory commissions' decisions, including decisions on our GRC and on proper disposition of property; consequences of eminent domain actions relating to our water systems; changes in regulatory commissions' policies and procedures; the timeliness of regulatory commissions' actions concerning rate relief and other actions; changes in water quality standards; changes in environmental compliance and water quality requirements; electric power interruptions; housing and customer growth trends; the impact of opposition to rate increases; our ability to recover costs; availability of water supplies; issues with the implementation, maintenance or security of our information technology systems; civil disturbances or terrorist threats or acts; the adequacy of our efforts to mitigate physical and cyber security risks and threats; the ability of our enterprise risk management processes to identify or address risks adequately; labor relations matters as we negotiate with unions; changes in customer water use patterns and the effects of conservation; the impact of weather, climate, natural disasters, and diseases on water quality, water availability, water sales and operating results, and the adequacy of our emergency preparedness; and, other risks and unforeseen events. Al considerar las declaraciones prospectivas, usted debe tener en cuenta las declaraciones preventivas que se incluyen en este párrafo, al igual que el informe anual 10-K, el informe trimestral 10-Q y otros informes presentados ocasionalmente ante la Comisión de Valores y Bolsa (SEC, siglas en inglés). La Compañía no asume ninguna obligación de proporcionar actualizaciones de las declaraciones prospectivas por medios públicos.