Cal Water news release

Clasificado como el más alto en el oeste por J.D. Power

Premio J.D. Power a la mayor satisfacción del cliente entre los grandes servicios residenciales de agua en el oeste, 2023, presentado al California Water ServiceCal Water has been ranked highest in overall customer satisfaction among large water utilities in the western United States, in the J.D. Power 2023 Water Utility Residential Customer Satisfaction StudySM. The results, which recognize the top-ranking large utility and midsize utility in four U.S. regions, were based on survey responses collected from residential water utility customers in four waves from June 2022 through March 2023.

The overall ranking was measured by examining 33 attributes across six study factors: quality and reliability, price, conservation, billing and payment, communications, and customer service. Beyond the overall ranking, the company was also No. 1 in the western large segment for each of the six factors analyzed.

"We work day in and day out to provide a reliable and affordable supply of safe, clean water to our customers; provide excellent customer service; and enhance the quality of life in the communities we serve," said Martin A. Kropelnicki, President and CEO. "While we believe this is simply part of our mantra to always 'do the right thing,' we are honored that our customers believe in us and provided this positive feedback. Our team will remain dedicated to fulfilling our promise to provide quality, service, and value to our customers and communities."

This is the eighth year J.D. Power has conducted a residential customer satisfaction study for water utilities. The study ranked U.S. water utilities serving a population of at least 400,000 residents by analyzing about 33,000 customer interviews. Las empresas de servicio se categorizaron en las siguientes regiones geográficas: medio oeste, noreste, sur y oeste.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

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